Effective date: February 01, 2026
Last updated: February 01, 2026
These Terms and Conditions (the “Terms”) govern (i) the access to and use of the website studiosantos.eu (the “Site”) and (ii) the professional services provided by AS&C Studio Santos (the “Firm”, “we”, “us”) to its clients (the “Client”).
1. Acceptance of these Terms
By accessing the Site or by accepting a quotation issued by the Firm (the latter is sent by e-mail and constitutes a formal offer), the Client confirms having read, understood and fully accepted these Terms together with the specific quotation. If the Client does not agree, the Client shall refrain from using the Site or engaging the Firm.
2. Use of the Site
The Site is made available for informational purposes only. Its content does not constitute legal, tax or immigration advice and cannot replace a personalised professional engagement. The mere request of information through the Site does not create a client-firm relationship.
3. Quotation and engagement
Each service is preceded by a written quotation – typically sent by e-mail – specifying the scope of work, the documents involved, the language pair, the indicative turnaround time and the total fee. The quotation also describes what the service includes (translation, sworn certification, digital signature and electronic stamp).
The engagement is deemed accepted, and these Terms binding, when the Client confirms the quotation in writing (including by e-mail) and pays the agreed fee. Until then, the Firm is under no obligation to start the service.
4. Fees and payment
Unless otherwise agreed in writing, all fees are payable in full and in advance. Only for orders exceeding fifteen (15) documents, the Client may pay in two instalments: 50% upon acceptance and 50% upon completion.
Accepted payment methods are bank transfer and the online payment platforms made available by the Firm (Stripe and SumUp), which accept credit/debit card, Apple Pay, Google Pay and – through Stripe – Klarna in 3 instalments. The Client chooses the method most convenient depending on the country. In case of an urgent order, payment must be made by card through the payment links provided by the Firm.
All fees are stated in Euro. The total amount indicated in the quotation is all-inclusive of the items quoted. Any additional service requested at a later stage is not included and will be quoted and invoiced separately.
5. Turnaround times
Standard turnaround time for sworn translations is approximately 3–4 business days and is in any case indicative. Times start running once the Firm has received (a) full payment (or the relevant instalment) and (b) all the documents and information needed to perform the service.
The Firm operates on the Madrid/Rome time zone (CET/CEST). Saturdays, Sundays and public holidays in Italy and in Spain are not counted in the turnaround time, unless an urgency surcharge is applied; work on public holidays requires a specific prior agreement.
The Firm shall use reasonable efforts to meet the indicated times but cannot be held liable for delays caused by events outside its control, including, by way of example, the high volume of urgent requests in progress, delays of public authorities, courts, embassies or tax offices, postal/courier services, force majeure, or the Client’s late or incomplete delivery of documents or information.
6. Urgent / priority service and binding deadlines
On request, the Firm may provide a guaranteed/priority delivery within 4, 3 or 2 business days, or within 24, 12 or 6 hours, subject to (i) availability at the moment of the request and (ii) the payment of an urgency surcharge, which is variable and depends on the number of priority documents being handled at that time. The surcharge may be added at the moment of acceptance or at a later stage to upgrade an existing order to priority.
A fixed or binding deadline can only be guaranteed if the Client has activated the guaranteed/priority delivery service and paid the corresponding surcharge. In the absence of such activation, the times indicated in the quotation remain indicative and no binding deadline is assumed.
Any specific deadline must be communicated by the Client at the same time as the e-mail of approval of the quotation. Deadlines notified at a later stage cannot be guaranteed. Urgent requests are processed in order of arrival; to secure the indicated time, the Client is therefore invited to confirm and pay as soon as possible.
7. Start of work and delivery
The Firm starts the work as soon as it has received the Client’s confirmation, the payment receipt/screenshot and the final document to be translated. Once payment has been sent, the Client may notice a short delay in our replies; however, the payment receipt is sufficient and guarantees that the work has started.
For sworn translations, the deliverable consists of one (1) official sworn document made up of the pages submitted by the Client, accompanied by the digital sworn certification, digitally signed and electronically stamped. The document is sent back to the Client by e-mail in digitally signed PDF format, which is fully compliant with the applicable rules.
8. Apostille and legalisation
Apostille and consular legalisation are separate procedures issued by other authorities (Italian or foreign Public Prosecutor’s Office, MAECI, Consulates, etc.) and are not included in the sworn translation service unless expressly agreed and quoted as a distinct item. The Firm may, on request, provide information about these procedures or assist with them at a separate fee, but is not responsible for the times and outcomes of the competent authorities.
9. Withdrawal right – consumers
Pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), Clients qualifying as consumers have, in principle, the right to withdraw from contracts concluded at a distance within fourteen (14) days, without giving any reason.
However, in accordance with Article 59 of the Consumer Code, the right of withdrawal does not apply to:
- (a) the supply of goods or services made to the consumer’s specifications or clearly personalised, which is the case of sworn translations, certified translations and any other deliverable prepared on the basis of the Client’s specific documents;
- (o) the supply of services for which the consumer has expressly requested the immediate performance of the contract and has acknowledged the loss of the right of withdrawal once the service has been fully performed.
By accepting the quotation and paying the fee, the Client expressly requests the immediate execution of the service and acknowledges that – for the reasons above – the right of withdrawal is not applicable.
10. Cancellation by the Client after start of work
If the Client cancels the engagement after the work has started, the Firm is entitled to retain the portion of the fee corresponding to the work already performed and to invoice any additional service already requested by the Client.
11. Client’s obligations, documents and fidelity to the source text
The Client warrants that the documents and information supplied to the Firm are authentic, complete and accurate, and that the Client is entitled to share them. Documents must be sent in legible PDF format. The Firm is not required to verify the authenticity of the documents and shall not be liable for any consequence arising from inaccurate, incomplete or unlawful documents.
The sworn translator translates faithfully what is written in the source document and does not correct typographical errors, inconsistencies or factual mistakes (e.g. mis-spelt names, wrong dates, missing accents). Any correction of the source document must be requested by the Client directly to the authority that issued it; the Firm cannot be held liable for translations that faithfully reproduce errors present in the original.
The Client shall cooperate in good faith, reply promptly to requests for clarification and check the deliverables (in particular names, dates, numbers and addresses on sworn translations) within five (5) business days from delivery. Any correction request received after that period may be subject to additional fees.
12. Confidentiality, professional secrecy and document retention
The Firm shall treat all documents and information received from the Client as strictly confidential and use them only for the purpose of performing the engagement, in accordance with the rules of professional secrecy and the applicable data-protection legislation. See also our Privacy Notice.
Source documents and finalised deliverables are retained by the Firm for ten (10) years from the date of delivery, in line with the storage obligations applicable to tax and professional documentation under Italian law, after which they are securely deleted. During this period, the Client may request a new copy of the deliverable.
13. Communications, additional documents and technical issues
The Client may at any time send additional documents or supplement what has already been provided; any such addition may affect the fee and the turnaround time, which will be agreed in advance. The Firm may contact the Client for any technical aspect that requires clarification, in particular in case of legibility problems with the source documents.
14. Invoicing
For accounting and electronic-invoicing purposes, the Client is required to provide, at the latest at the moment of payment: full name and surname, tax code (codice fiscale, for residents in Italy), full residential address with postal code and city. Clients who have already used our services do not need to resend these data.
If a copy of the invoice is requested, it will be issued only after payment has been received and the work has been completed.
15. Intellectual property
All texts, graphics, logos, images and other materials published on the Site are the property of AS&C Studio Santos or used under licence and are protected by applicable intellectual-property laws. Reproduction, distribution or modification without prior written consent is prohibited.
Translations and other deliverables prepared by the Firm may be used by the Client for the specific purpose for which they were commissioned. Any other use requires the Firm’s prior written consent.
16. External links
The Site may contain links to third-party websites. The Firm has no control over their content and accepts no responsibility for them or for any loss arising from their use.
17. Limitation of liability
To the maximum extent permitted by applicable law, the Firm’s liability towards the Client is limited to the amount of the fee actually paid for the specific service from which the dispute arises. The Firm shall not be liable for indirect, incidental or consequential damages.
18. Complaints and EU online dispute resolution
Any complaint regarding the services must be sent in writing to info@studiosantos.eu within ten (10) days from delivery, describing in detail the alleged defect. The Firm will reply within a reasonable time and, where appropriate, correct the deliverable free of charge.
In accordance with Regulation (EU) 524/2013, consumers residing in the European Union are informed that, for the out-of-court resolution of disputes relating to contracts concluded online, they may use the European Commission’s Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr. The Firm’s e-mail address for ODR purposes is info@studiosantos.eu.
19. Privacy and cookies
The processing of personal data and the use of cookies on this Site are described in our Privacy Notice and Cookie Policy, which form an integral part of these Terms.
20. Amendments
The Firm may amend these Terms at any time. The updated version will be published on this page with the corresponding effective date. Engagements accepted before the amendment remain governed by the Terms in force at the time of acceptance.
21. Contact
For any question regarding these Terms please contact us at info@studiosantos.eu.